A Behavioral Psychology Approach to Service Design
What can 140 years of psychotherapy teach us as designers and leaders? In this practical talk about methods of managing complex stakeholder needs, Alisan share how therapists use mental (and visual) exercises to help people overcome obstacles and create solutions for themselves.
Learn how to use tools from 11 schools of psychotherapy and counseling to make your ethnography and service design practice more effective and approachable for your organisation's stakeholders. Through hands-on activities and rapid prototyping, this workshop is meant for beginner to mid-level designers who want to practice managing their on-the-fly collaboration and stakeholder mediation skills.