Research

 

Typical Tasks

  • Customer Service Audits
  • Design Research
  • Ethnographic Research
  • Heuristic Evaluations
  • Human Factors Engineering
  • Market Analysis Research
  • Usability & UX Evaluations
  • Content Strategy
  • Education & Training Design
  • Go-to-market planning
  • Knowledge Management
  • Product Innovation Strategy
  • ROI Calculations
  • Service Roadmapping