Professional Services

 

Workshops

I help teams work with their stakeholders to co-create new products and services.

Since 2009, I've design and executed workshops such as:

  • Market Planning Workshops
  • Service Planning Workshops
  • Retail Design Workshops
  • Stakeholder Alignment Workshops
  • Design Thinking Workshops
  • Conference Workshops
  • Educational Workshops

Typical Tasks

  • Identifying goals and objectives
  • Coordinating event location and workshop experience
  • Design materials and activities
  • Training fellow facilitators
  • Facilitating the workshop
  • Summarizing output of workshop

Research

  • Customer Service Audits
  • Design Research
  • Ethnographic Research
  • Heuristic Evaluations
  • Human Factors Engineering
  • Market Analysis Research
  • Usability & UX Evaluations
  • Content Strategy
  • Education & Training Design
  • Go-to-market planning
  • Knowledge Management
  • Product Innovation Strategy
  • ROI Calculations
  • Service Roadmapping

Design Strategy

I help leaders organize, prioritize & visualize complex innovation plans so they are easier to follow and more feasible to implement.

With a portfolio of work dating back to 2008, I have experience in various domains of design, including

  • Accessibility Design
  • Customer Experience Design
  • Design Management
  • Information Architecture
  • Service Design
  • Space Design
  • User Experience Design
  • Presentation Design

Typical Tasks

  • Writing a project plan
  • Writing a user research plan
  • Identifying vendors and partners for design and development projects

 

Teaching

I share my  11 years of design experience with managers and students interested in developing their professional skills. I provided discounted or free services to students or professionals working in socially-responsible professions.

Previous students and mentees have acquired promotions and positions at firms such as Fjord, GE, and Huge.

Typical Tasks

  • Writing educational syllabi
  • Identifying career growth opportunities
  • 1:1 and group design critiques