Alisan Atvur 7/27/17 Alisan Atvur 7/27/17

Interview with Alisan Atvur at DesignersDraw.com

Maciek Saganowski interviews Alisan Atvur on user experience research, design, and books aspiring design psychologists should read.

Alisan Atvur 3/20/17 Alisan Atvur 3/20/17

Atvur is guest editor of 2017 Education Issue of Touchpoint – The Journal of Service Design

Alisan has previously edited two issues of the Service Design Network's international journal.

Alisan Atvur 3/16/16 Alisan Atvur 3/16/16

CampDigital 2016 in Manchester

Alisan Atvur presents "Making Stakeholders into Sense-makers: A Behavioral Approach to Service Design" at CampDigital 2016 in Manchester, United Kingdom.

A Behavioral Psychology Approach to Service Design

The Talk

25 Minutes
What can 140 years of psychotherapy teach us as designers and leaders? In this practical talk about methods of managing complex stakeholder needs, Alisan share how therapists use mental (and visual) exercises to help people overcome obstacles and create solutions for themselves.

The Workshop

4 Hours
Learn how to use tools from 11 schools of psychotherapy and counseling to make your ethnography and service design practice more effective and approachable for your organisation's stakeholders. Through hands-on activities and rapid prototyping, this workshop is meant for beginner to mid-level designers who want to practice managing their on-the-fly collaboration and stakeholder mediation skills.

Feedback

@quiffboy @JessicaSherratt smashing it at the #CampDigital workshops. Service designing our little behinds off. pic.twitter.com/8cv7kxv54U
— Mark Hamilton (@creativeham) March 16, 2016

Big thanks to @alisan_atvur for this mornings workshop at #CampDigital really good stuff #teamAdler
— Ben Holden (@BenHoldenPrime) March 16, 2016

Great morning at the #CampDigital workshop. Amazing insights and some great ideas on #uxdesign and #psychology pic.twitter.com/IHgY05F89C
— Dean Ward (@DeanEvokeKiosks) March 16, 2016

This is an awesome quote - and nice suggestion to swap leader for designer @alisan_atvur :) #CampDigital pic.twitter.com/XCPPYKuip3
— Rick Threlfall (@rick_threlfall) March 17, 2016

@alisan_atvur thanks again for your talk. I am going to look up that great quote about leadership (and design). And read more about NVC.
— Sophie Dennis (@sophiedennis) March 17, 2016

great talk from @alisan_atvur, why did it have to end?! #CampDigital
— CMateias (@CMateias) March 17, 2016

I'm hoping I can be as clever as @alisan_atvur when I grow up. :) Psychology, communication, design. Love it. pic.twitter.com/kboigAo7zT
— Francis Rowland (@francisrowland) March 17, 2016

@francisrowland @alisan_atvur I've just watched your talk...really interesting! I've learnt loads. Thank you
— msjaneaustin (@msjaneaustin) April 14, 2016

Writeups

Alisan Atvur 1/23/16 Alisan Atvur 1/23/16

Japanese Service Design Network Conference in Yokohama

Alisan Atvur presented "The 24 Commitments" at the 2016 Service Design Network Japanese Conference.

Source: http://japan.service-design-network.org/ — Source: http://japan.service-design-network.org/

The 24 Commitments:
Strategic decisions that keep companies innovative and employees inspired

25 Minute Talk
What are the differences between innovative and non-innovative organizations? Why do some some organizations succeed at releasing successful new products and services while others struggle to stay competitive? In this talk, Alisan breaks down how the most innovative companies make strategic decisions in HR, creative team management, and operations in order to stay successful.

Questions to be answered include:

What do the 50 most innovative companies in the world have in common?
What decisions within a company can help a service design practice succeed or struggle?
What are some practical examples of specific strategies used by companies that excel in service design?

Feedback

#sdnj16 RT @KatrineRau: @alisan_atvur kicking off with global insights on what makes an experience successful pic.twitter.com/n8lXjaJM7e
— Atsushi HASEGAWA (@ahaseg) January 23, 2016