CampDigital 2016 in Manchester
A Behavioral Psychology Approach to Service Design
The Talk
25 Minutes
What can 140 years of psychotherapy teach us as designers and leaders? In this practical talk about methods of managing complex stakeholder needs, Alisan share how therapists use mental (and visual) exercises to help people overcome obstacles and create solutions for themselves.
The Workshop
4 Hours
Learn how to use tools from 11 schools of psychotherapy and counseling to make your ethnography and service design practice more effective and approachable for your organisation's stakeholders. Through hands-on activities and rapid prototyping, this workshop is meant for beginner to mid-level designers who want to practice managing their on-the-fly collaboration and stakeholder mediation skills.
Feedback
@quiffboy @JessicaSherratt smashing it at the #CampDigital workshops. Service designing our little behinds off. pic.twitter.com/8cv7kxv54U
— Mark Hamilton (@creativeham) March 16, 2016
Big thanks to @alisan_atvur for this mornings workshop at #CampDigital really good stuff #teamAdler
— Ben Holden (@BenHoldenPrime) March 16, 2016
Great morning at the #CampDigital workshop. Amazing insights and some great ideas on #uxdesign and #psychology pic.twitter.com/IHgY05F89C
— Dean Ward (@DeanEvokeKiosks) March 16, 2016
This is an awesome quote - and nice suggestion to swap leader for designer @alisan_atvur :) #CampDigital pic.twitter.com/XCPPYKuip3
— Rick Threlfall (@rick_threlfall) March 17, 2016
@alisan_atvur thanks again for your talk. I am going to look up that great quote about leadership (and design). And read more about NVC.
— Sophie Dennis (@sophiedennis) March 17, 2016
great talk from @alisan_atvur, why did it have to end?! #CampDigital
— CMateias (@CMateias) March 17, 2016
I'm hoping I can be as clever as @alisan_atvur when I grow up. :) Psychology, communication, design. Love it. pic.twitter.com/kboigAo7zT
— Francis Rowland (@francisrowland) March 17, 2016
